Policies and Procedures.
PitchLift Client Agreement
Effective as of August 2, 2018. Updated March 10, 2025.
This Client Agreement is provided to explain the policies that apply to the conduct of all business when engaging PitchLift to work on a project.
This PitchLift Client Agreement (the “Agreement”) is a contract between you and PitchLift, Inc. (referred to in this Agreement as "PitchLift", "us", "we" or "our"), the provider of the PitchLift services, tasks, NDA, or deliverables (the "Services").
In engaging PitchLift to render Services, you agree to be bound by this Agreement. If you are agreeing to this Agreement not as an individual but on behalf of your company or organization, then "you" refers both to you as an individual and to the entity you represent, and you are binding your company or organization to this Agreement. The employee signing the Agreement is doing so solely in his/her capacity as an authorized signer on behalf of the corporation and not in their individual capacity. As such, they are not assuming responsibility, financial or otherwise, for a corporate obligation.
1. Scope of this Agreement
This Agreement governs the relationship between you and PitchLift in relation to all agency services provided. This Agreement includes our Non-Disclosure Policy (NDA), Privacy, Policy and any other referenced policies and agreements.
2. Term
The term of this Agreement (the “Term”) begins when the initial deposit is paid and remains in effect until the completion of the Services or earlier termination in accordance with this Agreement.
3. Fees & Payment
Fees
PitchLift will provide a detailed proposal outlining the applicable project or retainer fees prior to engagement. All fees are in U.S. dollars and are non-refundable except as provided herein.
Payment Schedule
For Project-Based work:
A 50% deposit is required before work begins.
The remaining 50% is due upon final delivery of agreed-upon deliverables.
For Retainer-Based work:
Fees will be billed monthly in advance.
Any out-of-scope work will be estimated and billed separately.
PitchLift will bill for both payments through an invoice, and reserves the right to not provide the Services before payment has been received.
Late Payment
Payments must be made according to the invoice terms.
Late payments are subject to a 1.5% monthly interest fee.
Accounts overdue by 30 days may result in work suspension and referral to collections.
Refunds
Except as required by law, PitchLift does not offer refunds for completed work or confirmed engagements.
Price Changes
Unless otherwise agreed upon by both parties, no changes in prices or fee structure will be applied to Services as defined in an accepted proposal.
Proposals expire six months after provided by PitchLift.
Change Orders & Additional Work
Each project includes two heavy rounds of edits and one light round.
Additional revisions or scope changes will be quoted separately and require approval before work proceeds.
4. Services & Deliverables
Provision of the Services
PitchLift will use commercially reasonable efforts to deliver Services within the agreed production schedule.
In the event of unavoidable delays, we will notify you at least 48 hours prior to the scheduled delivery.
Unless otherwise agreed, all Services are performed remotely and delivered in English.
Project Scope & Timeline
The scope of work will be defined in a formal proposal before engagement.
Turnaround times depend on client responsiveness and approval timelines.
Final deliverables will be provided in editable formats (Keynote, PowerPoint, or Google Slides, as agreed)
Revisions
The three revision cycles are defined by the following:
Round 1 & 2: Significant edits, including adding/removing slides, reordering, text changes, imagery updates, and editing graphics/diagrams.
Round 3: Smaller refinements to finalize the deliverables.
Additional revisions beyond these rounds will be quoted separately
Client Responsibilities
You must provide all necessary materials, feedback, and approvals within the agreed-upon timeframe.
Delays in providing information may result in timeline extensions.
Final proofreading is the client’s responsibility.
Acceptance
You must provide clear acceptance of final deliverables within 14 days.
If no response is given, PitchLift will infer acceptance and issue the final invoice.
5. Proprietary Rights & Content Ownership
PitchLift's Proprietary Rights
You will respect our proprietary rights in all processes, methodologies, and other intellectual property used to provide the Services, including trademarks, copyrights.
Content Ownership
You represent and warrant that you either own or have permission to use all of the material, content, data, and information (including your personal information and the personal information of others) you submit to PitchLift in the course of the Project.
You must not infringe or violate the rights of any other party, including without limitation any intellectual property rights, including copyright laws, or rights of privacy or publicity.
You retain ownership of the Content that you provide to us.
Work-Made-For-Hire
PitchLift hereby agrees that PitchLift’s Services, and the results and proceeds thereof (collectively, "Results and Proceeds"), are a “work-made-for-hire” specially ordered and commissioned by You as a contribution to a collective work under the United States Copyright Act, as amended, and all similar laws throughout the world, and (ii) if the Results and Proceeds, or any part thereof, are deemed not to be “work-made-for-hire”, PitchLift irrevocably and perpetually grants and assigns exclusively to, and vest in, You all of PitchLift’s right, title and interest in and to the Results and Proceeds.
6. Confidentiality & Privacy
Confidential Information
PitchLift maintains strict confidentiality regarding all client materials and work performed during provision of the Services.
Both parties agree not to disclose confidential information except as required by law.
GDPR & Privacy Compliance
If applicable, PitchLift will comply with General Data Protection Regulation (GDPR) regarding EU client data.
Refer to our Privacy Policy for more details.
7. Project Cancellation & Termination
Early Termination
If you terminate the project before completion, PitchLift shall be compensated for all completed work on a pro-rata basis.
A cancellation fee of 25% of the remaining balance may be applied.
Inactivity
If the project is inactive for more than 30 days, PitchLift reserves the right to invoice for all completed work and consider the project closed.
Professional Conduct & Ethical Standards
Both parties agree to conduct business in a professional, ethical, and respectful manner.
Any form of harassment, threats, or abuse (verbal, written, or physical) towards PitchLift team members will result in immediate project termination.
PitchLift reserves the right to terminate any project if the client engages in fraudulent, deceptive, or unethical practices.
PitchLift reserves the right to cancel a project containing unlawful, offensive, defamatory, or otherwise objectionable content at its sole discretion
Breach
PitchLift reserves the right to suspend or cancel your project if you breach this Agreement.
Any cancellation due to breach will result in removal of all project deliverables from electronic or online delivery services.
8. Liability & Indemnification
PitchLift represents and warrants that all work delivered does not violate third-party rights.
Mutual Indemnification: Each party agrees to indemnify and hold the other harmless against third-party claims of copyright, trademark, or intellectual property infringement related its contributions to the Results of Proceeds (for indemnification by you), or PitchLift's rendition of to the Services.
Reciprocal Limitation of Liability: Each party’s total liability is limited to the amount paid or received in the 90 days preceding a claim.
9. Dispute Resolution & Governing Law
Any disputes will be resolved via arbitration in Travis County, Texas.
Each party will bear its own arbitration costs.
This Agreement is governed by the laws of Texas.
10. General Provisions
Publicity
PitchLift may not list your company name in its client portfolio unless otherwise agreed in writing
Non-Solicitation
You agree not to solicit PitchLift employees or contractors with which you come into contact for employment for one year post-project.
If breached, a $15,000 release fee applies
Force Majeure
PitchLift is not liable for delays due to events beyond our control.
No Third Party Beneficiaries
This Agreement is solely between PitchLift and the client, with no rights extended to third parties.
Contract for Services
This Agreement governs the provision of services, not the sale of goods.
Authority
Each party represents that the signatory has the legal authority to bind their company to this Agreement.
Execution
This Agreement may be signed electronically or in counterparts, with all versions treated as originals.
Severability
If any provision of this Agreement is found unenforceable, the remainder of the Agreement will still apply.
Waiver
Failure to enforce any part of this Agreement does not waive our right to enforce it later.
Amendments
We reserve the right, in our sole discretion, to change, modify, add to, supplement or delete any portion of this Agreement at any time, subject to your prior written consent.
Entire Agreement
This Agreement supersedes all previous agreements and understandings between the parties.